2024-02-07: Email newsletters 4 eva When you want to own your audience, build relationships, and connect with people, nothing beats an …
2024-01-16: It's just a band-aid solution! OK, sure. But sometimes a band-aid solution is exactly what is needed. For grazes, scrapes, or …
2023-10-11: The one time it was true Doris Lessing was famously sick of winning by the time she won the Nobel Prize.
2023-07-11: How to Build Lasting Customer Relationships An effective customer-facing team is one that is: empowered: they have the authority and the access …
2023-03-06: It's me The older I get, the more I am accepting of the way my brain seems to prefer to work. I try to look …
2023-02-02: But the marshmallows are so tasty I would not want the job of CEO (rest easy Nick Francis). So much pressure to hit the numbers and …
2023-02-01: Better interviews = better hires I need to say sorry. Sorry to the people I hired when they didn’t have the right skills to …
2023-01-19:
Pay no attention to those behind the curtain
Artifical intelligence is not actually intelligent, and OpenAI is not particularly open about how …
2023-01-15: I made a video about a really old library The first known library in the world was Ashurbanipal’s. It was in Nineveh (near modern day …
2023-01-10: Some days, you wake up feeling great and genuinely wanting to help people. Other days, in customer …
2023-01-10: Support! The Musical A typical customer service interaction, as written by song titles.
2023-01-10: Because it works...sort of Is this how your CEO treats customer service? If so, it’s going to be hard to really deliver a …
2023-01-10: Know Your Jargon Content Marketing: Creating and sharing helpful information through various forms of media. …
2023-01-10: Interviewed on The Only One Business Show I chatted with a fellow Australian, James Nathan, for his podcast recently. Talking points: online …
2023-01-10: Artificial Mediocrity AI chat bots are good enough if you’re already accepting pretty crappy support as your …
2023-01-10: Patently Absurd! I was doing some chatbot reseearch when I came across a patent for chatbots in prison.
2023-01-10: All the hats in the world I have received the secret leaked code that supports every early stage SaaS application on earth.
2023-01-10: When Australians work with Americans I’ve spent a lot of my working life working daily with some wonderful, funny, supportive colleagues …
2023-01-10:
10 Slack Power Moves
If we must Slack, then we should Slack harder than anyone has ever Slacked before.
2023-01-10:
A-Player Nay Sayer
Running a company “full of A-Players!” is a bad idea, even if you could do it. You can’t.
2023-01-10:
Two jobs in 16 years?
In defence of the long tech tenure.
2023-01-10: How I write an article I write articles at Help Scout and in this video I share my whole process from idea to published …
2023-01-10: Unboxing socks The folk at Klaus sent me some free swag, which included a tuna-can like container of socks. Who …
2023-01-10:
Starving the Algorithm
In which I strive to deprive my algorithmic media masters.
2023-01-09: Unsubscribe: Impossible Few things irritate me more than companies that let you sign up instantly on their website, but …