I need to say sorry.

Sorry to the people I hired when they didn’t have the right skills to thrive in the role.

And the people who had the skills but with a mindset that didn’t mesh with the rest of the team.

Interviewing is hard work on both sides, and getting it wrong is painful for the new hire, and for the team they join.

And when you’re hiring for customer facing roles, your customer experience can suffer too.

That’s why I am really excited about this Customer Service Interview Builder. I’ve been working on it for a while, with the incredible help of the design, front-end, and marketing folks at Help Scout. With this free tool you can browse 60+ thoughtful interview questions, all categorised for you.

Pick them, sort them, edit them, and add your own custom questions to create a consistent, effective interview guide quickly and easily.

You can try it right now and I would love to hear what you think.