Watch some talks,
read some articles or check out some other bits & bobs.
Talks and Presentations
Power-up Your Support Team to Create Better Documentation
Write The Docs, Melbourne, Australia
I’ve Done All the Dumb Things
SupConf, Seattle, WA
Customer Service and the Chamber of Secrets
Webstock, Wellington, New Zealand
Watch my presentation from Web Directions Product, Melbourne, Australia
Create Exceptional Customer Service Experiences
A short video course I created for Shopify (requires registration).
Top 5 Customer Support Songs
A Support Traffic Report
Answer the Need, Not the Question