Selected Work

Watch some talks, read some articles or check out some other bits & bobs.

Talks and Presentations

Power-up Your Support Team to Create Better Documentation

Write The Docs, Melbourne, Australia

I’ve Done All the Dumb Things

SupConf, Seattle, WA

Customer Service and the Chamber of Secrets

Webstock, Wellington, New Zealand

Service-Driven Growth

Watch my presentation from Web Directions Product, Melbourne, Australia


- tbc

Miscellaneous Videos

Create Exceptional Customer Service Experiences

A short video course I created for Shopify (requires registration).

Top 5 Customer Support Songs

A Support Traffic Report

Answer the Need, Not the Question