Watch some talks, read some articles or check out some other bits & bobs.

Talks and Presentations

Power-up Your Support Team to Create Better Documentation
Write The Docs, Melbourne, Australia

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I’ve Done All the Dumb Things
SupConf, Seattle, WA

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Customer Service and the Chamber of Secrets
Webstock, Wellington, New Zealand

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Service-Driven Growth
Web Directions Product, Melbourne, Australia

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Writing

Create Stunning HTML Email That Just Works!
I wrote this book while at Campaign Monitor, covering how to plan, design and build HTML emails.

If you are seeing this anytime after 2012, you should not read this book. Unless you're into retro web design because it's cheaper than collecting vinyl.

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Miscellaneous Videos

A short video course I created for Shopify (requires registration).

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Top 5 Customer Support Songs

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A Support Traffic Report

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Answer the Need, Not the Question