Watch some talks, read some articles or check out some other bits & bobs.
Talks, Presentations, Audio
The Supportive Podcast
The Supportive is a monthly show from Help Scout featuring customer experience insights, practical tips, expert advice, and a bit of fun. Subscribe to get new episodes and show notes delivered right to your inbox.
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The Support Team of 2028
Originally presented live at Elevate CX, London
Power-up Your Support Team to Create Better Documentation
Write The Docs, Melbourne, Australia
I’ve Done All the Dumb Things
SupConf, Seattle, WA
Customer Service and the Chamber of Secrets
Webstock, Wellington, New Zealand
Service-Driven Growth
Watch my presentation from Web Directions Product, Melbourne, Australia
Writing
- tbcMiscellaneous Videos
Create Exceptional Customer Service Experiences
A short video course I created for Shopify (requires registration).