mrpatto is me, Mathew Patterson. I spend my days writing, talking and learning about customer service with the wonderful team at Help Scout. Prior to joining Help Scout I spent almost a decade at Campaign Monitor, starting as the first customer service person and building that team out globally. It was in this role that I wrote a book on HTML email that is now horrendously out of date.
In earlier days I was a web designer, working for companies including Australian Stock Exchange and Booking.com.
Examples of my work
How to talk to me