Buy Exceptional Service, Exceptional Profit from Amazon

Buy "Exceptional Service, Exceptional Profit" from Amazon to very slightly enable my book habit.

Exceptional Service, Exceptional Profit by Micah Solomon, Leonardo Inghilleri (2010)

The Secrets of Building a Five-Star Customer Service Organization

I first read the print version and added notes in February, 2017. I last revisited it in February, 2017.
Topics include customer service, culture.

Examines the fundamental elements of a customer service attitude and culture. Whether or not your role is explicitly about serving customers, you contribute to the customer experience.

The book that I bought a lot of

Book notes by Mathew Patterson. Say hello @mrpatto.