…is Mathew Patterson. Other places you can find me include:
The Freshdesk team have interviewed a lot of awesome customer service people, and you can read their interview with me from October last year.
You never know where a support conversation will lead. I once received a spam complaint from my own father-in-law!
Check out the whole series, some great insights to learn from.
The more that you read, the more things you will know. The more that you learn, the more places you’ll go.